bgt55 Privacy Policy — Your Information Is Protected

bgt55 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how we collect, use, store, and protect your personal information. By using the bgt55 website or services, you are agreeing to this privacy policy.

We believe you should have full control over your personal information. That is why we always operate with transparency and ensure that your information is used only for legitimate and specific purposes. If you have any questions about our privacy policy, please contact us through our 24/7 live chat support.

1 Information We Collect

We collect various types of information during registration and use of services at bgt55. This information falls into two main categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you register at bgt55 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — services are provided only to users aged 21 and above)
• Valid email address and contact details
• National ID number or passport number (for identity verification)
• Payment account details such as bKash, Nagad, Rocket, or bank account numbers
• Username and password
• Any information provided during communication with our customer service team

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information through technical means:

• IP address and unique device identifiers
• Browser type, operating system, and device information
• Login time, pages visited, and time spent on the site
• Information obtained from cookies and similar tracking technologies
• Data relating to gaming activity and betting history
• Transaction history and records of financial activity

2 How We Use Your Information

bgt55 uses your personal information only for specific and legitimate purposes. We never use your information for irrelevant or unauthorised purposes.

• To create, manage, and maintain your account
• To process deposits, withdrawals, and other financial transactions
• To complete identity verification and age confirmation processes
• To ensure the security of our services and prevent fraud
• To personalise your gaming experience and provide relevant offers
• To comply with applicable laws and regulations
• To improve the quality of our services and develop new features
• To provide customer support and respond to your enquiries
• To ensure responsible gaming and identify problematic behaviour

3 Data Protection and Security

bgt55 uses the highest level of technical measures to protect your personal and financial information. Our security framework operates at the following levels:

3.1 Technical Security

• SSL Encryption: All our data transfers are protected by 256-bit SSL encryption, which is the highest industry standard.
• Firewall Protection: Our servers are protected by advanced firewall systems that prevent unauthorised access.
• Data Encryption: Sensitive information, especially payment data, is always stored in an encrypted state.
• Regular Security Audits: We regularly conduct security audits and penetration tests.

3.2 Operational Security

• Only authorised staff have the right to access user information
• All staff are bound by strict confidentiality agreements
• All instances of data access are logged and monitored
• Staff receive regular data protection training

4 Information Sharing and Disclosure

bgt55 never sells or rents your personal information. However, we may share information with third parties in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer services.
• Identity Verification Services: With providers of identity and age verification services to fulfil legal obligations.
• Legal Authorities: In response to valid requests from government or regulatory authorities under applicable law.
• Fraud Prevention: When required to investigate fraud, money laundering, or other illegal activities.
• Technical Partners: With technology partners who assist in operating our platform, and who adhere to the same standard of privacy policy as we do.

When sharing information in the above circumstances, we always ensure that the third party maintains protection standards equivalent to ours and that your information is used only for the specified purpose.

5 Cookies Policy

Cookies and similar technologies are used on the bgt55 website to improve your experience. Cookies are small data files stored on your device that help us recognise you and remember your preferences.

5.1 Types of Cookies We Use

• Essential Cookies: These are essential for the basic functioning of the platform. They are used to maintain your login session and keep security features active.
• Functional Cookies: Used to remember your language preferences, theme settings, and other personalised options.
• Analytics Cookies: Used to analyse website traffic and improve the quality of our services. This information is aggregated and is not personally identifiable.

You can control or decline cookies by changing your browser settings. However, disabling certain cookies may mean that some parts of our service do not function correctly.

6 Data Retention Period

bgt55 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active Accounts: We retain your information for the entire period your account remains active.
• Closed Accounts: Even after an account is closed, records of financial transactions are retained for a defined period based on legal requirements.
• Inactive Accounts: For accounts that have been inactive for a long period, we may take steps to delete the information after giving you advance notice.

7 Your Rights

Under our privacy policy, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, although where there are legal obligations we may need to retain some information.
• Right to Object to Processing: You may object to your information being processed for specific purposes.
• Right to Data Portability: You may request that your data be transferred elsewhere through a practical technical method.
• Right to Withdraw Consent: You may withdraw consent to the processing of any information that is processed on the basis of your consent.

To exercise these rights, please contact our support team. We will endeavour to respond to valid requests as quickly as possible.

8 Protection of Minors

bgt55 explicitly states that this platform is for persons aged 21 and above only. We do not knowingly collect information from or provide services to minors.

An age verification process is conducted at the time of registration, and if any user is suspected of being a minor, their account will be suspended immediately. If we become aware that information has been collected from a minor, it will be deleted without delay.

9 International Data Transfers

To facilitate the provision of our services, in some cases your information may be stored or processed on servers in other countries. In such cases we ensure that your information remains protected in accordance with the standards described in this privacy policy and in compliance with applicable law. All third-party service providers are contractually bound to maintain equivalent data protection measures.

10 Policy Changes

bgt55 reserves the right to modify its privacy policy. In the event of any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date
• Send a notice to your registered email address
• Give you sufficient time to review the changes before they take effect

Continuing to use our services after the revised policy is published will be considered as your agreement to the new policy. If you do not agree to the revised policy, you may stop using our services and contact us to request that your account be closed.

11 Third-Party Links and Services

Our platform may have connections to certain third-party service providers, such as game providers Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These third-party organisations have their own privacy policies, and bgt55 is not responsible for their data practices. We advise you to review their individual privacy policies before using these services.